Effective Date: July 30, 2025

Welcome to Hercules Cleaning Services. Your privacy is important to us, and we’re committed to protecting the personal information you share when you use our services or interact with our business online.

By using our services or submitting your information through our website or social media, you agree to this Privacy Policy.

1. Information We Collect
a. Personal Information
We may collect the following:

Name

Email address

Phone number

Service address (when booking cleanings)

Payment information (processed through secure third-party tools)

We also collect mobile phone numbers for scheduling, customer communication, and SMS updates.

b. Non-Personal Information
We may also collect:

Cleaning preferences

Browser type, device info, and IP address

Website usage data (e.g. page visits, time on site)

2. How We Collect Information
We collect information in the following ways:

Through contact and booking forms on our website

When you submit a Facebook Lead Form

Through SMS opt-ins or text message replies

Automatically via browser cookies and pixels (e.g. Meta Pixel)

3. SMS Consent and Messaging
By submitting your phone number via our website, lead forms, or other communication methods, you agree to receive text messages from Hercules Cleaning Services. These may include:

Scheduling or confirming appointments

Answering questions or providing customer service

Updates or occasional promotional messages

Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP or contact us at info@herculescleaningservices.com.

We do not sell or share your phone number or personal information with any third party for marketing purposes.

4. How We Use Your Information
We use the information we collect to:

Deliver and manage cleaning services

Confirm and update appointments

Process payments securely

Improve our website and customer experience

Send occasional updates or offers (you can opt out any time)

Comply with legal requirements

5. How We Protect Your Information
We take your privacy seriously. Our security measures include:

SSL encryption on our website

Secure payment gateways

Limited access to sensitive data

Regular audits and internal reviews

6. Your Rights and Choices
You may:

Request access to or correction of your personal data

Opt out of promotional emails or texts

Request deletion of your information (except where required by law)

Disable cookies through your browser

7. Children’s Privacy
We do not knowingly collect personal information from anyone under 13. If we become aware that a child has submitted data, we will delete it promptly.

8. California Privacy Rights (CCPA)
If you are a California resident, you may request:

What personal info we collect and why

Whether we disclose it and to whom

Deletion of your personal information (subject to legal exceptions)

To make a CCPA request, email info@herculescleaningservices.com.

9. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.

10. Contact Us
For any questions about this Privacy Policy, or to exercise your rights, please contact:

Hercules Cleaning Services
Email: info@herculescleaningservices.com
Website: https://herculescleaningservices.com